dewalive asia Privacy Policy
This page describes what we collect when you use dewalive asia and how we keep that data protected. We collect personal information to verify your identity, process your deposits and withdrawals, and comply with regulatory requirements. We do not sell your data to third parties, and we use industry-standard encryption to secure all information you provide.
Our privacy practices are designed to be transparent. We explain what data we collect, who has access to it, how long we keep it, and what rights you have. If you have questions about how we handle your information, our support team is available to help.
By using dewalive asia, you consent to the collection and use of your personal information as described in this policy.
What Data We Collect on dewalive asia
We collect personal information in several categories. When you register, we collect your name, email address, phone number, and date of birth. This information is used to create your account and verify your identity.
During identity verification, we collect a photo of your national ID card (KTP), passport, or driver's license, and a recent selfie. We use these documents to confirm that you are the person operating the account and to comply with regulatory requirements.
When you deposit or withdraw funds, we collect information about your payment method and transaction history. This includes the payment provider you use (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet), the amount, and the date. We do not store your full payment card or bank account numbers — instead, we maintain secure tokens that allow us to process transactions without retaining sensitive financial details.
We also collect information about your activity on dewalive asia, including which games you play, your predictions, your account balance, and your login history. This information helps us detect fraud, comply with regulatory requirements, and improve our service.
How We Use Your Data on dewalive asia
We use your personal information for the following purposes:
- To create and manage your account on dewalive asia.
- To verify your identity and comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations.
- To process your deposits and withdrawals through your chosen payment method.
- To detect and prevent fraud, money laundering, and other illegal activity.
- To send you promotional communications about bonuses, cashback, and seasonal offers around events like Liga 1, Piala Indonesia, and Piala AFF.
- To respond to your support inquiries and resolve disputes.
- To comply with legal and regulatory requirements.
We do not use your data for purposes other than those listed above without your explicit consent. We do not sell your personal information to third parties.
Third-Party Data Processors
We work with third-party service providers to operate dewalive asia. These processors include payment providers, identity verification services, and cloud hosting providers. We share only the minimum information necessary for these providers to perform their services.
Our payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment) receive transaction information to process your deposits and withdrawals. Our identity verification service receives your ID documents and selfie to confirm your identity. Our cloud hosting provider stores your account data and transaction history.
All third-party processors are contractually obligated to protect your data and use it only for the purposes we specify. We do not allow them to use your data for their own marketing or other purposes.
At dewalive asia, we are committed to protecting your personal information and using it only for the purposes you expect.
How We Protect Your Data on dewalive asia
We use industry-standard security measures to protect your personal information. All communication between your device and our servers is encrypted using SSL (Secure Sockets Layer) technology. Your password is hashed and stored securely — we do not store your password in plain text.
Our servers are located in secure data centers with physical access controls, surveillance, and backup power systems. We perform regular security audits and penetration testing to identify and remediate vulnerabilities. We also maintain incident response procedures to address any security breaches quickly.
While we take security seriously, no system is completely immune to attack. If we detect a security breach that affects your personal information, we will notify you as required by law.
Cookies and Tracking Technologies
We use cookies to remember your login status, store your preferences, and track your activity on dewalive asia. Cookies are small files stored on your device that allow us to recognize you when you return to our platform.
We use two types of cookies: session cookies, which expire when you close your browser, and persistent cookies, which remain on your device until you delete them. You can disable cookies in your browser settings, but this may affect your ability to use dewalive asia.
We do not use cookies to track your activity outside of dewalive asia. We do not share cookie data with third parties for their own marketing purposes.
Your Rights Regarding Your Data on dewalive asia
You have the right to access, correct, and delete your personal information. You can update your account details at any time through your account settings on dewalive asia. If you want to delete your account and all associated data, contact our support team and we will process your request within a reasonable timeframe, subject to legal and regulatory obligations.
You also have the right to object to our use of your data for marketing purposes. If you no longer want to receive promotional communications about bonuses, cashback, or seasonal offers, you can opt out through your account settings or by contacting our support team.
International Data Transfers
Our servers may be located outside your jurisdiction. By using dewalive asia, you consent to the transfer of your personal information to countries outside Indonesia. We ensure that all international transfers are protected by appropriate safeguards, including encryption and contractual obligations.
Changes to This Privacy Policy
We may update this privacy policy at any time. We will notify you of material changes by email or by posting a notice on our platform. Your continued use of dewalive asia after such changes constitutes your acceptance of the updated policy.
Contact Us About Privacy
If you have questions about this privacy policy or how we handle your personal information, contact our support team. We are available to assist members across Jakarta, Surabaya, Bandung, Medan, and Semarang, and other supported regions. We respond to all privacy inquiries within five business days.